1. Eligibility for Refunds
We strive to provide high-quality digital products and services. However, we understand that issues may arise. Refunds are granted under the following conditions:
- IPTV Subscriptions: Refunds are only available within the first 24 hours of purchase if the service is not working and our support team cannot resolve the issue.
- Software Licenses & Gift Cards: Due to the nature of digital keys and instant delivery, all sales are final, except in cases of invalid or non-working keys.
- Other Digital Products: If you experience technical issues preventing use, please contact support within 48 hours of purchase for assistance or a refund evaluation.
2. Non-Refundable Situations
Refunds will not be issued if:
- The product was successfully delivered and is functioning as described.
- You change your mind after purchase.
- The issue is caused by user error, incompatible devices, or unauthorized modifications.
- IPTV services are interrupted due to third-party issues (e.g., ISP blocks, VPN restrictions).
3. How to Request a Refund
- Contact our support team via atlalion@dynamodigital.store within the refund eligibility period.
- Provide your order details and a clear explanation of the issue.
- Our team will investigate and respond within 24-48 hours.
4. Chargebacks & Disputes
- If you experience an issue, please contact us first before opening a chargeback. We are happy to assist and find a solution.
- Unauthorized chargebacks may result in account bans and blacklisting from future purchases.
5. Exceptions & Special Cases
We may offer partial refunds or store credit at our discretion if your case does not meet standard refund criteria but still presents a valid concern.
📩 For support, reach out to us at atlalion@dynamodigital.store
